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Frequently Asked Questions

I have only received part of my order?

A: If you’ve ordered more than one item from us, we may have sent the order separately with different couriers.

If the entire order has not arrived within 5 working days, please contact us and we will chase this up for you.

What payment methods do you accept?

A: We accept the following payment methods: – PayPal, Credit/Debit Card and Amazon Payments.

How long do I have to return an item?

A: You have 30 working days to return the item in its original packaging, in perfect un-used condition (unless faulty). Please contact us to authorise the return either by e-mail, live chat or telephone.

What is the returns procedure?

A: You can find our returns policy on our (link to returns page)

When can I expect my order to arrive?

A: Most items are sent via Yodel, Royal Mail or with DPD unless otherwise stated in the listing. Delivery is estimated to be made within 1-2 working days of purchase but please allow a minimum of 3 working days for the item(s) to arrive.

Weekends and bank holidays are not classed as working days.

When can I expect a reply to my e-Mail?

 A: Our aim is to respond to all questions within 24 hours of receiving them, but our minion Lizzy tries to reply within a couple of hours during normal working hours. For quicker resolutions, come and speak to us via online chat!

Can I Amend/Cancel My Order?

A: Yes, however this is not guaranteed. We must be contacted immediately within 24 hours if an item needs cancelling or changing. Please make sure you check your confirmation e-mail as soon as you get it to see if your order is correct & your delivery details are right.

If an order has not yet been dispatched we will try our best to meet your request in time and will hold orders and cancel/refund as required.

What Countries do you post to?

A: We currently only ship to the UK and Ireland, however if you contact us directly we will try our best to make some special arrangements for you,