I have only received part of my order?
A: If you’ve ordered more than one item from us, we may have sent the order separately with different couriers.
If the entire order has not arrived within 5 working days, please contact us and we will chase this up for you.
What payment methods do you accept?
A: We accept the following payment methods: – PayPal, Credit/Debit Card and Amazon Payments.
How long do I have to return an item?
A: You have 30 working days to return the item in its original packaging, in perfect un-used condition (unless faulty). Please contact us to authorise the return either by e-mail, live chat or telephone.
What is the returns procedure?
A: You can find our returns policy on our (link to returns page)
When can I expect my order to arrive?
A: Most items are sent via Yodel, Royal Mail or with DPD unless otherwise stated in the listing. Delivery is estimated to be made within 1-2 working days of purchase but please allow a minimum of 3 working days for the item(s) to arrive.
Weekends and bank holidays are not classed as working days.
When can I expect a reply to my e-Mail?
A: Our aim is to respond to all questions within 24 hours of receiving them, but our minion Lizzy tries to reply within a couple of hours during normal working hours. For quicker resolutions, come and speak to us via online chat!
Can I Amend/Cancel My Order?
A: Yes, however this is not guaranteed. We must be contacted immediately within 24 hours if an item needs cancelling or changing. Please make sure you check your confirmation e-mail as soon as you get it to see if your order is correct & your delivery details are right.
If an order has not yet been dispatched we will try our best to meet your request in time and will hold orders and cancel/refund as required.
What Countries do you post to?
A: We currently only ship to the UK and Ireland, however if you contact us directly we will try our best to make some special arrangements for you, D’accord? 🙂
Is this product suitable for my vehicle?
A: Please check all the details provided on the item page. If you are still unsure, please don’t ever hesitate to contact us directly with your car reg as we’re more than happy to help you 🙂
My Item is faulty/damaged, what do I do?
A: We’re so sorry about that! Please e-mail us or give us a call and tell us your order number and we’ll make necessary arrangements to collect the item(s) and replace them for you on a day that best suits you.