We Offer a No Quibble 30 days returns policy for goods no longer required.
If you are outside this period, we may make special arrangements with you to either help you sell it on by giving you data or charge you a re-stocking fee.
Please return your item(s) in original packaging and ensure that all packages are securely wrapped exactly as received.
You’re responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department should we have made an error in any way.
If unwanted goods are not returned in original packaging, or the goods have been returned damaged, used or amended (including the use of HID kits or if you’ve tried to fix the item), returns will not be accepted.
If we do get your item back damaged, don’t worry – We won’t just turn you away. We will help you claim with the courier and will submit any information that you need to ger your money back.
You must include a copy of your full name as its appeared on your order and your order number (which will be in your confirmation e-mail) and the reason for return when returning goods, as failure to do this will result in your delay not being dealt with/a delayed returns process. We will always try to find your sale but if we have no information it’s like finding a needle in a haystack! Please make it easier for our minion Nathan 🙂
Return goods to the following address please:
Energized Customs, Unit 12 Stafford Park 12, Telford, TF3 3BJ (please note this is a warehouse facility, and visitors are only permitted if arranged prior).
We recommend returning goods via www.myhermes.co.uk as it’s the best and cheapest way to send items tracked. We highly recommend them!
Any damages must be reported to us within 48 hours for us to raise any claims with our courier. Any claims after 48 hours will be dismissed for a claim unfortunately.
We are fully compliant with the Distance Selling regulations.
Refunds and exchanges can only be issued once we receive the unwanted or faulty goods back unless otherwise arranged with the customer service team.
Every item has a 12 month warranty. In the unlikely event your item goes faulty within that period please contact us via 01902 372507 or e-mail email@example.com and we will sort out a replacement or a refund for you as soon as possible.
If an item has not been called for, or you haven’t given us sufficient address details and consequently the item has been returned back to us, we will need to extra postage costs or a refund deduction between £3.95-£6.95 depending on the carrier used.