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Returns Policy

If you have received an order, in error, and the mistake has been made by us please contact us and we will do our best to supply you with the correct product. If you have ordered the wrong product please contact us and we will help identify the product you require and we will allow you to exchange the order for up to 30 days from original order. You are responsible for postage costs of the wrong item sent back to us, and then the subsequent postage costs for the exchange item. If you wish to cancel your order then we must be informed of cancellation within 7 days of you receiving your order. If this is not followed we can only exchange goods and not refund. Goods returned for no apparent reason or incorrectly ordered and outside of the 7 days of receipt will be subject to a re-stocking charge of 15% of the total value of sale.

All goods MUST BE returned within 7 Days of delivery or no refund can be given! All returned goods must be in original packaging, [packed as they were received, have original invoice and be un-used, so please ensure the part is correct before altering or attempting to fit it.

Refunds WILL NOT be given if product is altered, used in any way or original paper work is missing or you are out of the 7 days returns. If the goods have been changed in any way by you, the customer, refunds will not be given. Return postage will be paid by the customer unless a mistake has been made by us: when this is the case we will offer reasonable costs for postage back, or arrange courier collection. In the event of a refund the full payment for goods will be returned to the customer no longer than 30 days from item being received back.

All goods, before being accepted and signed for, should be checked by customer, for damage in transit. If the goods have been damaged in transit they should NOT be accepted. Energized Customs can not accept blame for third party damage (Energized Customs will exchange goods and claim from the carrier for damage) Return postage will be met by the customer if goods are accepted in a damaged condition from the Carrier. (If customer refuses the damaged goods and gives them back to the driver the carrier will have to pay the cost of returning the goods to the sender).

IF RETURNS POLICY IS NOT FOLLOWED THEN NO CREDIT CAN BE GIVEN. Any questions or queries please contact us and we will be only too happy to help email sales@energizedcustoms.co.uk