General FAQs

How much is delivery?

You will be happy to know that if you live in mainland UK, delivery is free of charge! The price you see is inclusive of VAT & delivery. If you want to know how much it is for out of area postcodes, simply put the item in the basket at the check-out and enter your postcode, your postage cost will generate

How do I know I’m buying correctly?

If you are ever unsure at all, please do not hesitate in sending us an e-mail with your vehicle registration plate so that we can check for you Otherwise, please make sure you read all of the information that we provide you pretty please! We also have a guides section on our website which covers buying certain products correctly and what to look out for.

Why is my order not going through?

If you’re paying with PayPal and it’s asking you to pick a delivery method, pretty please give this guide a quick read - https://energizedcustoms.zendesk.com/hc/en-us/articles/360020759293

If you’re trying to use your debit/credit card and it’s not going through, please come and speak to us via e-mail or online chat, we’ll be only too happy to look in to this for you and see what the problem is

Why have I only received part of my order?

If you’ve ordered more than one item from us, not to worry, we may have sent the order separately with different couriers.

If the entire order hasn’t arrived within 3 working days, please contact us and we will chase this up for you.

What payment methods do you accept?

We accept PayPal, Debit/Credit Card, Apple Pay & Samsung Pay

How long do I have to return an item?

You have 30 working days to return the item in its original packaging, in perfect un-used condition (unless faulty). Please contact us to authorise the return via e-mail

How long does delivery take and which couriers do you use?

We like to be really speedy here at Energized, therefore you should expect to receive your order within 48 hours, however please allow a minimum of 3 working days for the item(s) to arrive. Please allow at least an extra 2 working days for out of area postcodes such as Ireland, Aberdeen, Isles, Highlands & Jersey.

Weekends and bank holidays are not classed as working days; we minions need our beauty sleep!

We use a range of couriers depending on the item you’ve purchased, however we mostly use UK mail, Hermes & DPD.

When can I expect a reply to my e-mail?

Our aim is to respond to all questions within 24 hours! For urgent assistance please come and speak to us on online chat, we’d love to chat to you

Can I Amend/Cancel My Order?

We will try our best to change or cancel an order for you, but we must be contacted immediately if an item needs cancelling or changing. Please send all requests to helpme@energizedcustoms.co.uk.

What Countries do you post to?

We currently only ship to the UK and Ireland, however if you contact us directly we will try our best to make some special arrangements for you with our delivery partner.

Are your parts second hand?

Nooope! All of our items are brand new

Are your products genuine parts?

Unless stated otherwise, our goods are aftermarket parts, not genuine however we’re so confident about what we sell that we offer great warranty. Why pay more when you don’t have to?

Do you offer a fitting service?

I’m afraid we don’t, however we are always here to give you the best advice we can, and offer many guides on our site to help you. We stand out from other sellers because we know a lot about our products.

I have placed an order online, but how do I know it went through okay?

When you check out successfully, you are given an order number on the screen

We would also recommend checking your bank to see whether the funds have been deducted from your account. If there are any further queries as to whether the order has been placed please contact us and we’ll be only too happy to confirm for you!

Do the items include VAT?

Absolutely! All of our products include VAT

How can I track my order?

When we dispatch your order, if you’ve provided an e-mail address we e-mail you to let you know and provide you with your tracking number and a link where you can track it live

Can I collect?

You sure can! As much as we’d love to see you, please arrange to see us first! We don’t stock everything that you see on our site, but can arrange to get it in the next working day. Please send us an e-mail or come and speak to us via online chat where we’ll be very happy to arrange this with you.

There’s something wrong with my order, what should I do?

If you’ve received an item that’s incorrect, damaged or faulty, please e-mail us via helpme@energizedcustoms.co.uk quoting your order number or delivery postcode along with any extra information you have (such as pictures) and our team will get right on the case and provide you with a replacement or refund along with a free-post Hermes returns label. We hate it when things go wrong but we are well known to resolve problems super quick because we really care about you and your experience.

Do you offer warranty?

We sure do my friend! Please view the item on our website where it will state what warranty period is covered, as it differs between our products.

Doh! I’ve bought the wrong item, how do exchanges work?

Not to worry, these things happen!
Come and speak to us via e-mail or online chat where we’ll send you a link to the correct product (where available) to re-purchase so that you can receive the correct product quickly, then you can return the first product back to us for a refund

How long does it take for me to receive my refund?

We process returns daily, therefore we aim to process your return and refund you within 48 hours of receiving the item back. Please allow 3 working days to physically see the funds